About Me
As a Product Manager at ImpactGuru, India’s #1 healthcare financing fintech platform, I’ve led AI-powered initiatives that directly impact growth, efficiency, and customer experience. My work focuses on solving real-world problems by blending data, technology, business acumen and user empathy.
I spearheaded the implementation of an AI voicebot to automate campaigner onboarding—cutting agent call volumes by 50% and reducing support costs by 45%. I also launched an AI-powered chatbot to revive abandoned leads, which increased conversion rates from 1% to 10% and unlocked ₹22L in additional GMV.
Beyond AI, I’ve driven a 4x increase in Campaigner App adoption, improved our conversion rate by 18.5% via direct checkout flows, and uplifted GMV by 71% through fractional donation features. My in-app feedback system also took our Play Store rating from 3.3★ to 4.5★ in just 3 months.
With a bachelor's degree in computer engineering, I've gained a solid foundation in technical concepts and a strong problem-solving mindset. This unique combination of skills enables me to effectively translate user needs into scalable, elegant solutions. I excel at collaborating with cross-functional teams, including engineers, designers, and stakeholders, to drive product success.
Experience & Education
Product Manager
ImpactGuru
April 2025 - Present
- Implemented AI voicebot to automate campaigner onboarding, reducing agent call volume by 50%, cutting support costs by 45%.
- Introduced an AI-powered chatbot to re-engage abandoned leads, increasing conversion rate from 1% to 10% and generating an additional ₹22L in GMV, unlocking a new acquisition channel with minimal manual effort.
Associate Product Manager
ImpactGuru
May 2023 - March 2025
- Launched an in-app withdrawal flow, doubling app-based withdrawal requests from 5.6% to 10.9% and enhancing self-service capabilities.
- Drove a 4x increase in Campaigner App adoption (15% to 65%) through targeted CTAs, multichannel marketing campaigns.
- Reduced bounce rate by 33% and boosted donate button CTR by 20% through iterative A/B testing experiments on fundraiser pages.
- Increased conversion rate by 18.5% by introducing a direct checkout experience tailored to remarketing audiences.
- Rolled out fractional donation feature on ImpactKart, lifting GMV by 71% and improving conversion rate by 90%
- Launched in-app ratings, which increased app ratings from 3.3 stars from 400 ratings to 4.5 stars from 1700+ ratings within 3 months on Play Store, boosting credibility and user trust.
- Integrated AI-powered chat support with agent fallback into the Campaigner App, cutting social media escalations by 60%, improving response time by 70%, and enabling 3× faster query resolution.
B.E. Computer Engineering
Rajiv Gandhi Institute of Technology, Mumbai
2019 - 2023
- CGPA: 9.2
- Relevant Coursework: Data Structures, Algorithms, Artificial Intelligence, Machine Learning, Cloud Computing, Database Management Systems, Software Engineering
- Served as Treasurer @RGIT-LEAD, organizing technical workshops and managing club finances
- Active Member @RGIT-MUN, participating in debates and enhancing public speaking skills
- Completed a capstone project on 'AI-powered Personalized Learning Platform', implementing machine learning algorithms to adapt content difficulty based on user performance
